My athletes are not receiving emailed workout summaries

After a workout, your device sends the data to the OnBeat server, delivering workout summary emails immediately. If your device does not have an internet connection, it queues the data and automatically sends it when an internet connection is detected.

If an athlete says they did not receive a workout summary, please do the following:

1. View the user's profile and confirm the email summary delivery is enabled.
2. Make sure you start and end the group timer. This will trigger the emails to be delivered immediately.
3. Have the athlete check their spam folder. If they find the email there, have them mark the sender as safe.
4. There is an unsubscribe link at the bottom of the email. If they inadvertently selected that link, check their user profile in the OnBeat app to resubscribe them.
5. Go to the Main Menu, choose "Pending Workout Session Uploads," and confirm that no workouts are waiting in the queue. If there are pending workouts, please log out of the app to reset the queue.
6. Check the athlete's profile and confirm they are checking the correct email account.
7. IMPORTANT FOR MINDBODY USERS: The email address must be the same between MINDBODY and OnBeat, or the app will create two different athlete profiles with different email addresses.