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MINDBODY Integration Troubleshooting

Please follow these steps if your MINDBODY integration has worked in the past but has stopped working.

  • Go to the Main Menu of the OnBeat app > Manage Account, and confirm the MINDBODY Studio ID is entered correctly. Visit this link to find your studio ID https://support.mindbodyonline.com/s/article/206398178-How-do-I-find-my-Client-ID?language=en_US
  • Confirm OnBeat is authorized to view class information on the API integration page within MINDBODY. Log in to MINDBODY software in a web browser using the owner's account. Go to Home > Manager Tools > Select API Integrations at the bottom right, under MINDBODY Add-Ons. If you do not see the API Integrations page, you are likely not logged in with the owner account.

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